Managed IT Services

Managed IT Services
& Support

Fully outsourced IT support helpdesk, remote monitoring, patch management, and on-site assistance with guaranteed SLAs. Let us handle your technology so you can focus on your business.

99.9%

Uptime Guaranteed

15 min

Average Response Time

24/7

Round-the-Clock Support

200+

Businesses Supported

Your IT Department,
Fully Managed

Managed IT Services means handing the day-to-day responsibility of your entire technology infrastructure to a trusted partner us. Rather than reacting to problems after they happen, we proactively monitor, maintain, and optimize your systems around the clock.

Whether you're a growing SME without a dedicated IT team, or an enterprise looking to supplement your internal department, DeAxis provides a seamless, end-to-end IT management experience tailored to your specific needs and budget.

From first-line helpdesk support to complex infrastructure management, we become an extension of your team available whenever you need us, with the expertise to handle anything technology throws at your business.

99.9%
System Uptime
Guaranteed
<15m
First Response
Time
24/7
Monitoring &
Support
100%
SLA
Compliance
Proactive, Not Reactive

We resolve 85% of issues before they impact your business detected and fixed silently in the background.

Everything You Need,
All in One Plan

Our Managed IT Services cover the full spectrum of technology support from day-to-day helpdesk to strategic infrastructure management.

24/7 Helpdesk Support

Round-the-clock first, second, and third-line support via phone, email, and live chat. Our certified technicians resolve issues fast — most tickets closed within the hour.

Remote Monitoring & Management

Continuous monitoring of all your servers, workstations, and network devices. We detect anomalies, performance degradation, and potential failures before they cause downtime.

Patch Management

Automated deployment of OS and software patches across your entire estate. We ensure your systems are always up to date, secure, and compliant with minimal disruption to your operations.

Cybersecurity Management

Endpoint protection, firewall management, threat detection, and security awareness training. We safeguard your business from evolving cyber threats with a layered security approach.

On-Site Technical Support

When remote support isn't enough, our engineers come to you. Scheduled maintenance visits, hardware installations, and emergency on-site response all covered under your plan.

Data Backup & Disaster Recovery

Automated daily backups with offsite replication and tested recovery procedures. We ensure your data is always protected and recoverable with defined RTO and RPO targets.

Software & Licence Management

Full visibility and control of your software estate. We track licences, manage renewals, ensure compliance, and optimize spend eliminating waste and reducing audit risk.

IT Reporting & Strategy

Monthly performance reports, asset inventory reviews, and quarterly technology roadmap sessions with your dedicated account manager to keep your IT aligned with your business goals.

Vendor & Third-Party Management

We act as the single point of contact for all your technology vendors ISPs, hardware suppliers, and software providers coordinating on your behalf to save you time and hassle.

Up and Running in
4 Simple Steps

01

Free IT Assessment

We audit your current infrastructure, identify gaps, risks, and opportunities at no cost and with no obligation.

02

Tailored Plan Design

We design a bespoke support plan matched to your business size, industry, budget, and specific technology requirements.

03

Smooth Onboarding

Our team deploys monitoring agents, documents your environment, and transitions your support with zero disruption to your operations.

04

Ongoing Management

We take it from here proactive monitoring, rapid response, regular reviews, and continuous improvement of your IT environment.

Choose the Right
Plan for Your Business

Flexible packages designed to grow with you from small teams to large enterprises.

Essential

Perfect for small businesses needing reliable, affordable IT support without complexity.

  • Business hours helpdesk (8am–6pm)
  • Remote monitoring of up to 25 devices
  • Automated patch management
  • Monthly health report
  • Basic endpoint security
  • 4-hour response SLA
Get Started

Enterprise

Fully bespoke managed IT for large organisations with complex, multi-site requirements.

  • Everything in Professional
  • Dedicated on-site engineer
  • Multi site management
  • CTO as a service advisory
  • Custom SLA agreements
  • 15-minute response SLA
Talk to Us

Why Businesses Choose
Our Managed IT

Certified & Experienced Engineers

Our team holds Microsoft, Cisco, CompTIA, and AWS certifications. You get senior-level expertise on every ticket, not just entry level technicians.

Proactive Problem Prevention

We identify and resolve 85% of potential issues before they become problems saving you downtime, lost productivity, and emergency repair costs.

Transparent Reporting & Communication

Monthly reports, real time dashboards, and a dedicated account manager. You always know exactly what's happening with your IT, no black boxes.

Predictable, Fixed Monthly Costs

No surprise bills. Our flat rate managed services model means you know exactly what you're paying making IT budgeting simple and stress free.

Scalable as You Grow

Our services scale effortlessly with your business — add users, devices, and locations without changing providers or going through a new procurement process.

15+ Years of IT Excellence

With over 15 years of experience and 200+ businesses supported, we bring deep expertise across industries, technologies, and business sizes.

Trusted Across
Every Sector

We bring industry specific knowledge and compliance awareness to every engagement.

Financial Services

FCA-aligned IT support with strict data compliance and security protocols.

Healthcare

HIPAA and data protection compliant IT management for medical organizations.

Retail & E-Commerce

Always on infrastructure support for businesses where downtime means lost sales.

Education

Reliable IT for schools, colleges, and universities supporting staff and students.

Professional Services

IT support for law firms, accountants, and consultancies that need reliability.

Manufacturing

Keeping production-critical systems, OT networks, and ERP platforms running smoothly.

Logistics & Supply Chain

IT infrastructure support for multi-site logistics operations and fleet management.

Contact Centres

High-availability IT support ensuring zero downtime for customer facing operations.

SLA Guarantees You
Can Count On

We put our commitments in writing. Every plan comes with a Service Level Agreement with clear, enforceable targets.

99.9%
Uptime Guarantee
We guarantee 99.9% uptime for monitored critical systems — backed by service credits if we fall short.
<15m
First Response Time
Critical P1 incidents acknowledged within 15 minutes, 24 hours a day, 7 days a week, 365 days a year.
4hr
Resolution Target
Most incidents resolved within 4 hours. Complex infrastructure issues escalated with real time status updates.

Ready to Transform
Your IT Operations?

Book a free, no obligation IT assessment and discover how DeAxis Managed IT Services can reduce your costs, improve your security, and let your team focus on what they do best.